Can I return my product?
We love our customers, and we will gladly refund the purchase price of the product minus our actual shipping costs on any unopened, re-sellable merchandise that is returned within 30 days of ordering. Just contact us by email or phone and let us know. We will email you a packing slip to include in your return mail.
I got the wrong product
If we shipped you the wrong product, we will pay for your return shipping and either ship you the correct product or refund your money (your choice). Just contact us, and we will email you a pre-paid label to print out and ship the product back to us, as well as a packing slip. Please send it back in the original box, if possible.
How will I be refunded for my returned item(s)
We will refund to you for the total purchase price of the product minus shipping costs, upon receipt of the product. If you are returning a product that was originally purchased with a gift certificate, you will receive an in-store credit as your refund. Otherwise, your refund will be awarded in the same manner as the item was purchased.
What if I accidentally provided the wrong ship-to address?
If for some reason you provided us with the wrong shipping information upon checkout and the order is returned to us, then you are responsible for shipping costs associated with re-sending the order to the correct address.
What if my item was shipped and the packaging appears to be damaged?
We advise every customer to inspect his or her orders immediately upon arrival before the driver leaves. If your package appears to be damaged you should contact that delivery service A.S.A.P. Do not dispose of any packaging materials until the order is deemed satisfactory or the problem has been resolved.